Privacy policy

Last updated: July 31st 2025

At Nuera, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and disclose your personal data. This Privacy Policy explains how we handle your information when you use our website or services, in compliance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

1. Who We Are

Nuera is a trading name of RJ COLLECTIVE LIMITED, registered in Ireland (Company No. 782132).
For data protection purposes, Nuera is the “data controller” of your personal information.

Contact details:

 Email: info@nuera.ie
Address: Killyleck (Lucas), Emyvale, Co. Monaghan,  Ireland

2. Information We Collect

We collect and process the following categories of personal data:

  • Contact Information: Name, email address, phone number, billing/shipping address
  • Account Data: Username, password, preferences, order history
  • Payment Information: Card details, transaction history (handled securely by Shopify or third-party payment providers)
  • Device & Usage Data: IP address, browser type, operating system, pages visited, and interaction history
  • Communication Data: Emails, messages, reviews or support queries submitted to us

3. How We Collect Your Data

We collect your information:

  • Directly from you when you interact with our website or place an order
  • Automatically through cookies and similar technologies (see “Cookies” section below)
  • From third-party partners like Shopify, payment processors, analytics services, or advertising platforms

4. How We Use Your Data & Legal Basis

We only use your data when we have a legal basis. These are:

Purpose Type of Data Legal Basis
To fulfil orders & provide services Contact, payment, account, transaction data Contract performance
To personalise your shopping experience Usage, device, preferences Legitimate interest
For marketing & offers (email, social media) Contact, browsing, purchase history Consent (where required)
To prevent fraud & ensure security Device, usage, account info Legitimate interest
To comply with legal obligations All relevant data types Legal obligation

5. Marketing & Communications

We may send you marketing communications about our store, products, and offers. You can opt out of receiving these by clicking “unsubscribe” in any email or by contacting us.

6. Cookies and Tracking

We use cookies and similar tools to improve your browsing experience, analyze site performance, and show you relevant ads.

You can manage or disable cookies via your browser settings or through the cookie banner on our site.

7. Sharing Your Information

We may share your data with:

  • Shopify, our e-commerce platform, for secure hosting and transaction processing
  • Service Providers: Payment processors, couriers, marketing tools, IT support
  • Legal Authorities: Where required to comply with legal obligations
  • Third-party advertising & analytics platforms, if consented to

We do not sell your personal data.

8. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your rights.

9. Data Retention

We retain your personal data:

  • For as long as your account is active
  • As needed to fulfil your orders or provide support
  • For legal, accounting, or tax purposes (e.g., 6 years for tax records)

When no longer needed, your data is securely deleted or anonymised.

10. Your Rights (under GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal data (subject to legal retention limits)
  • Restrict or object to processing in certain circumstances
  • Withdraw consent where processing is based on consent
  • Data portability – to receive a copy of your data in a common format

To exercise your rights, please contact us at info@nuera.ie.

11. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no system is 100% secure, so please take care in sharing information, especially over email.

12. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

13. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland.

DPC contact:
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
www.dataprotection.ie

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date above. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.