Terms of service
Welcome to Nuera
This website is operated by Nuera, a trading name of RJ COLLECTIVE LIMITED, registered in Ireland under company number 782132, with its registered address at Killyleck (Lucas), Emyvale, Co. Monaghan.
Throughout the site, the terms "we", "us", and "our" refer to Nuera. By accessing or purchasing from nuera.ie, you agree to be bound by the following Terms of Service ("Terms"), including our Privacy Policy, Refund Policy, Shipping Policy, and any additional terms referenced herein.
These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors. If you do not agree to these Terms, you must not use the Services.
1. Use of Our Website and Services
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the site for any unlawful or fraudulent activity
- Interfere with or disrupt the operation or security of the site;
- Attempt to gain unauthorised access to the site or our systems.
2. Products & Pricing
All prices on our website are listed in EUR (€) and are inclusive of VAT (where applicable). We make every effort to ensure pricing and product information is accurate, but errors may occur. If we discover an error, we reserve the right to correct it and revise your order accordingly.
We reserve the right to:
- Modify or discontinue any product or service at any time without notice;
- Limit the sales of our products to any person, geographic region or jurisdiction;
- Refuse or cancel any order placed with us.
3. Orders and Payment
By placing an order with Nuera, you confirm that:
- You are legally capable of entering into a binding contract;
- You are at least 18 years of age;
- All information provided is accurate and complete.
Payments are securely processed via Shopify Payments, and we do not store your credit/debit card information. Orders are not considered confirmed until you receive an order confirmation email.
4. Shipping & Delivery
We aim to dispatch orders within 1–2 business days. Estimated delivery times are outlined in our Shipping Policy, but are not guaranteed. Delays may occur due to external factors outside our control.
5. Returns & Refunds
You have the right to return goods within 14 days of receiving your order, subject to the conditions in our Returns Policy. Refunds will be processed after inspection of returned goods.
6. Intellectual Property
All content on this website — including images, logos, text, graphics, and layout — is the property of Nuera or its suppliers and is protected under Irish and international copyright laws. You may not reproduce, distribute, or exploit any content without written permission.
7. User Content and Feedback
If you submit any ideas, reviews, comments, or feedback, you grant Nuera a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish this content in any format or media, without restriction or compensation.
We reserve the right to remove content we deem offensive, unlawful, or in breach of these Terms.
8. Liability & Disclaimers
To the fullest extent permitted by Irish law, Nuera shall not be liable for:
Any indirect, incidental, or consequential loss;
Loss of data, profits, or business interruption arising from use of the site or products.
Nothing in these Terms limits our liability for fraud, death, or personal injury caused by negligence or any other liability which cannot be excluded under law.
8A. Medical & Product Information Disclaimer
The information provided on our website, including blog content, product descriptions, or wellness recommendations, is for general informational purposes only and is not intended as medical advice. It should not be used to diagnose, treat, or manage any health condition without guidance from a qualified healthcare professional.
We do not guarantee specific results from the use of any product or routine discussed on our site. Users are encouraged to consult their own medical provider before using any new skincare products, supplements, or treatments. For further detail, please refer to our https://nuera.ie › pages › medical-disclaimer
9. Privacy
Your submission of personal information is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and Irish data protection law.
10. Governing Law
These Terms and any disputes arising out of them shall be governed by and construed in accordance with the laws of Ireland, and you submit to the exclusive jurisdiction of the Irish courts.
11. Changes to These Terms
We reserve the right to update or replace any part of these Terms at any time. Changes will take effect immediately upon posting. Your continued use of the site after changes are posted constitutes acceptance of those changes.
12. Contact Information
If you have any questions about these Terms, please contact us:
Email: info@nuera.ie
Postal Address: Nuera, Killyleck (Lucas), Emyvale, Co. Monaghan, Ireland